Frequently Asked Questions (FAQ)

What is Cartuba?
Discover fashion designed to help you feel confident every day, with thoughtfully curated pieces that blend modern trends, comfort, and individuality into looks you will truly love to wear.

How long does delivery take?
Once your order is on its way, delivery typically takes 3–7 business days, Monday through Saturday. You will receive a tracking link as soon as your parcel has been dispatched so you can follow its journey.

Do you offer free shipping?
Yes, we provide free shipping on every order within Ireland. There is no minimum spend and no special conditions. We simply want your experience to feel easy from start to finish.

Can I update or cancel my order?
If your order has not yet been shipped, changes or cancellations may still be possible. Please contact us as soon as you can after placing your order and we will check the status for you.

What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, and Visa. All payments are securely processed using SSL encryption to protect your information.

What is your return policy?
If something is not quite right, you have 60 days from delivery to request a return. Simply email us at info@cartuba.com and we will guide you through the next steps.

How long do refunds take?
After we receive and inspect your return, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear.

Do you ship internationally?
At the moment, we ship exclusively within Ireland. Our focus is on providing a reliable and smooth local delivery experience.

Is my personal and payment information safe?
Yes. Your privacy matters to us. Cartuba does not store sensitive payment details, and our checkout system is fully secured to keep your information protected.

What should I do if my order hasn’t arrived?
First, check the tracking link sent to you by email. If more than 7 business days have passed and your parcel has still not arrived, please contact us at info@cartuba.com and we will investigate promptly.

Still need assistance?
We are always happy to help. Reach out anytime at info@cartuba.com and our team will get back to you as quickly as possible.