Terms of service

Cartuba is the commercial name of Cartuba. These Terms and Conditions govern access to and use of the website http://cartuba.com/ (the "Website"), operated by Cartuba, with its registered office at 38 Stocking Wood Heath, Woodtown, Dublin, Ireland. These Terms apply to all products and services offered through the Website.

By visiting the Website or purchasing from us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

Company name: Cartuba
Address: 38 Stocking Wood Heath, Woodtown, Dublin, Ireland
Email: info@cartuba.com

Stay connected with @cartuba.co and express your look your way.

You may browse the Website without creating an account. However, in order to complete a purchase or access certain services, you may be required to register and accept these Terms.

Cartuba offers fashion products through the Website. These Terms set out the rights and responsibilities between Cartuba and its users.

If you do not agree with any part of these Terms, please do not use the Website or our services.

This Website is operated by Cartuba. References to "we," "us," and "our" mean Cartuba.

Any future features, services, or tools introduced on the Website will also be governed by these Terms. The most current version will always be available on this page. We reserve the right to amend these Terms at any time, and updates take effect once posted.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform supporting our sales operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have the legal capacity to enter into binding agreements under the laws applicable in your country of residence, or that you have appropriate parental or guardian consent.

You must not use the Website for unlawful purposes or violate any laws, including intellectual property laws.

The transmission of viruses, malicious software, or any harmful code is strictly prohibited.

Any breach of these conditions may result in immediate suspension or termination of your access.

SECTION 2 – GENERAL CONDITIONS

We may refuse service or limit access to the Website at our sole discretion.

You acknowledge that, except for payment information which is encrypted, other content may be transmitted across networks and adjusted to meet technical requirements.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Website, services, or contact details without our prior written consent.

Headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

Information available on the Website is provided for general information only. We do not guarantee that all content is accurate, complete, or up to date.

Certain materials may reference past information and are retained for background purposes. We may update or modify Website content at any time but are not obligated to do so. It is your responsibility to monitor changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue any product, service, or feature of the Website at our discretion.

We are not responsible for any changes in pricing, suspension of services, or discontinuation of products.

SECTION 5 – PRODUCT INFORMATION

Some products may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Return and Refund Policy.

We aim to present product images and descriptions as accurately as possible; however, actual colors may vary depending on your device display.

We may restrict sales to specific regions or customers and may revise product descriptions at any time. Offers are void where prohibited.

We do not guarantee that products or services will meet individual expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel any order at our discretion. Limits may apply to quantities purchased per person, household, or order. If necessary, we will attempt to contact you using the information provided.

You agree to supply accurate, current, and complete account and billing details.

For further information, please review our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools or services that we do not control or monitor.

Such tools are provided without warranties or guarantees. Your use of them is at your own risk.

We encourage you to review the terms and policies of third-party providers before using their services.

Any new tools or services added to the Website will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include links to third-party websites or content.

We are not responsible for the accuracy, availability, or practices of third-party sites. External links are provided for convenience only.

Before engaging with third-party services, please review their terms and privacy policies. Complaints regarding third-party products should be addressed directly to the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit feedback, reviews, or other content, you grant Cartuba the right to use, reproduce, and distribute such content without restriction.

We are not required to treat submissions as confidential, compensate you, or respond to your submissions.

We may remove content that is unlawful, offensive, defamatory, or otherwise inappropriate.

You confirm that your submissions do not infringe on third-party rights, contain harmful code, or include misleading information. You remain solely responsible for your contributions.

We disclaim liability for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal information submitted through our Website is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be errors or omissions on the Website relating to product descriptions, pricing, promotional offers, shipping details, delivery timelines, or availability.

We reserve the right to correct inaccuracies, update information, or cancel orders if incorrect information is identified, even after an order has been placed.

Except where required by law, we are not obligated to update or clarify information. The inclusion of an update date does not guarantee that all information is current.

SECTION 12 – UNACCEPTABLE USES

In addition to other restrictions outlined in these Terms, you are prohibited from using the Website or its content for:

(a) violating any applicable law or regulation;
(b) encouraging illegal activities;
(c) breaching local, national, or international laws;
(d) infringing intellectual property rights of Cartuba or others;
(e) harassing, abusing, defaming, discriminating against, or harming others;
(f) distributing false or misleading information;
(g) transmitting malware or harmful technologies;
(h) collecting personal information of others without authorization;
(i) engaging in spam, phishing, scraping, or similar conduct;
(j) pursuing unethical or offensive purposes;
(k) attempting to bypass Website security features.

We reserve the right to terminate access for violations of these provisions.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free access to our services.

We make no assurances regarding the reliability or accuracy of results obtained through the Website.

We may suspend or discontinue services at any time without notice.

All services and products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

Cartuba and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages, including lost profits, data loss, or replacement costs, even if advised of such possibilities. Where legal limitations apply, liability will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Cartuba, its affiliates, directors, employees, and agents from any claims, liabilities, or expenses, including legal costs, arising from your breach of these Terms or violation of applicable laws or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect. Any invalid clause will be enforced to the fullest extent permitted by law.

SECTION 16 – TERMINATION

Obligations incurred before termination will survive the termination of this Agreement.

You may stop using the Website at any time, thereby terminating this Agreement.

If you breach these Terms, we may terminate this Agreement without prior notice. All obligations prior to termination remain enforceable, and we may suspend access to our services.

SECTION 17 – COMPLETE AGREEMENT

Failure to enforce any provision does not constitute a waiver of our rights.

These Terms, together with referenced policies, represent the entire agreement between you and Cartuba and replace any prior agreements.

Any ambiguities shall not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements shall be governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms is always available on this page.

Cartuba may update or replace any part of these Terms by posting revisions on the Website. Continued use following updates constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

At Cartuba, we believe fashion should feel exciting and effortless. If something is not quite right, you can shop with confidence knowing we are here to make returns simple and transparent.

60-Day Return Window

You have 60 days from the date your order is delivered to request a return.

To be eligible:

• Items must be unused
• Items must be in their original condition
• All original packaging must be included

We do not charge any restocking fees.

How to Start a Return

To begin a return, please email info@cartuba.com and include your order number. Our team will guide you through the next steps.

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.

Exchanges

If you would like a different size or item, exchanges are available upon request. Simply mention this in your email when contacting us.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If you have any questions at any time, feel free to reach out to us at info@cartubal.com. We are always happy to help and want you to feel confident shopping with Cartuba.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please contact us:

Company name: Cartuba
Address: 38 Stocking Wood Heath, Woodtown, Dublin, Ireland
Email: info@cartuba.com

Stay connected with @cartuba.co and express your look your way.

We appreciate you choosing Cartuba, where modern fashion meets confidence and personal expression.