Refund policy

At Cartuba, we believe fashion should feel exciting and effortless. If something is not quite right, you can shop with confidence knowing we are here to make returns simple and transparent.

60-Day Return Window

You have 60 days from the date your order is delivered to request a return.

To be eligible:

• Items must be unused
• Items must be in their original condition
• All original packaging must be included

We do not charge any restocking fees.

How to Start a Return

To begin a return, please email info@cartuba.com and include your order number. Our team will guide you through the next steps.

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.

Exchanges

If you would like a different size or item, exchanges are available upon request. Simply mention this in your email when contacting us.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If you have any questions at any time, feel free to reach out to us at info@cartubal.com. We are always happy to help and want you to feel confident shopping with Cartuba.